![]() United then algorithmically selected four passengers for involuntary removal from the flight, one of whom was Dao. Prior to the confrontation, United agents made a general offer to the plane's passengers – of travel vouchers, accommodations, and a later flight – in exchange for their seats, but none of them accepted. United removed the passengers to reposition a crew who had been delayed in reaching Louisville to staff a flight the next day. The incident is widely characterized by critics – and later by United Airlines itself – as an example of mishandled customer service. In the process of removing him, the security officers struck his face against an armrest, then dragged him - bloodied, bruised, and allegedly unconscious – by his arms down the aircraft aisle, past rows of onlooking passengers. Dao, a pulmonologist, refused to leave his seat when directed because he needed to see patients the following day. One of these passengers was David Dao, 69, a Vietnamese-American who was injured when he was forcefully removed from the flight by Chicago Department of Aviation security officers. On April 9, 2017, at Chicago O'Hare International Airport, four paying customers were selected to be involuntarily deplaned from United Express flight 3411 to make room for four deadheading employees. Louisville International Airport, Louisville, Kentucky ![]() O'Hare International Airport, Chicago, Illinois, United States The lesson for all of us: the jump seats are for flight attendants.N632RW, the aircraft involved, pictured at Hartsfield-Jackson Atlanta International Airport in 2012 Under current policy, however, the crew probably made the right call by diverting. ![]() That itself is an important layer of security and should balance the high cost of diversions. That’s because there are 300 passengers around the man, many ready and willing to tackle him if he tries anything else. In any case, I do think that defiance alone should not be enough to prompt a diversion of a full 787 jet. I expect he is now banned form United Airlines, but some may view that as a reward (I’m jesting…). The story of UA90 is an interesting one because the man seems to have faced no repercussions for his conduct onboard. You cannot stand your ground when it comes to a crew seat on an airplane halfway over the Atlantic.īut beyond the cost of the diversion, what signal does it send when the man was just let go upon landing and able to wander the terminal? If he faces no charges, was the diversion really necessary in the first place or could the guy have just been zip-tied to his seat? CONCLUSION You do not have a right to be in that seat. No matter how rude the flight attendant was (and we need not speculate here), if a flight attendants tells you to get out of a crew seat, you do it. From what we know about the incident, the guy was not smart. It’s not that I’m second-guessing the crew, which likely followed protocol in returning to Newark, but whether the protocol itself needs to change. I saw headlines of this incident last night and my first thought was whether the diversion was really necessary? One Mile At A Time echoed my concerns and quite rightly asks whether the diversion was prudent considering the great expense of fuel and labor and dealing wtih 300 distressed passengers. Was The Diversion Necessary? If So, Why Was The Man Not Arrested? Just wondering the airport pleading his case. Guy who disrupted a flight to Tel Aviv and forced a return to Newark not even arrested. While the problematic man was led off first (based on the video below, it does not appear by law enforcement), he was let go and mingled with the crowd trying to make the case to them that he was the reasonable one. When the plane did return to Newark, the passengers were let off into the terminal to obtain hotel and meal vouchers (due to crew hour restrictions, the flight could not depart again that night). ![]() It was on that basis that the decision was made to return to Newark. The man was warned the flight would return around if he did not return to his seat. He was told he could not sit in those seats and the conversation between him and a flight attendant quickly escalated to shouting. Passenger reports suggest a man got up to use the lavatory and when he found them full, sat down in one of the crew jump seats. The incident occurred on Saturday, Apon UA90 from Newark (EWR) to Tel Aviv (TLV), operated by a Boeing 787-10 jet with 318 seats onboard.Ībout 2.5 hours into the 10-hour flight, the flight turned around due to a disruptive passenger. ![]() United Airlines Flight To Tel Aviv Diverts Over Crew Seat Dispute A United flight bound for Tel Aviv made a u-turn and returned to Newark after a dispute over a crew seat. In a staring contest that pitted a United Airlines flight attendant against a passenger, the flight attendant won. ![]()
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